Terms & Conditions

Welcome to Gomay Kala. By accessing or using gomaykala.com, you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General

• Gomay Kala reserves the right to update, modify, or change these Terms & Conditions at any time.
• By using our website, you confirm that you are legally capable of entering into a purchase agreement.
• All product information, images, descriptions, and prices are subject to change without prior notice.

2. Products

• Our products are handmade and may have slight variations in colour, shape, texture, size, or appearance.
• Such variations are a natural characteristic of handmade and natural products and should not be considered defects.
• We make reasonable efforts to display product images and descriptions accurately. However, actual products may vary slightly from photographs.

3. Pricing & Payment

• All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
• Product prices and applicable shipping charges will be displayed at checkout.
• We reserve the right to correct pricing or product information errors.

4. Orders

• Placing an order constitutes an offer to purchase the selected product.
• We reserve the right to accept, cancel, or refuse an order in certain circumstances, including product availability, pricing errors, or suspected fraudulent activity.
• If an order is cancelled after payment, the applicable refund will be processed through the original payment method.

5. Shipping & Delivery

• We currently ship orders across India.
• Orders are generally processed within 2–3 business days.
• Delivery generally takes 5–7 business days, depending on the delivery location.
• Delivery timelines may be affected by courier delays, weather, holidays, or other circumstances beyond our control.

6. Returns & Replacements

• Eligible products can be returned or replaced within 7 days of delivery.
• Products must be unused and returned in their original condition and packaging, wherever applicable.
• For damaged, defective, or incorrect products, customers should contact us within 7 days of delivery with photographs/videos of the product and packaging.
• Please refer to our Shipping & Return Policy for complete details.

7. Intellectual Property

All content on gomaykala.com, including product photographs, logos, text, graphics, designs, and other materials, is the property of Gomay Kala or its respective owners.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior written permission.

8. Website Use

You agree not to:

• Use the website for any unlawful purpose.
• Attempt to interfere with the website's operation or security.
• Provide false or misleading information while placing an order.
• Use website content without appropriate authorization.

9. Limitation of Liability

Gomay Kala will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, technical issues, or other unforeseen circumstances.

10. Privacy

Any personal information provided while using our website or placing an order will be handled in accordance with our Privacy Policy.

11. Contact Us

If you have any questions regarding these Terms & Conditions, returns, orders, or products, please contact us through the contact information provided on gomaykala.com.