Return & Refund Policy

At Gomay Kala, we want you to be satisfied with your purchase. We offer a 7-day return/replacement window from the date of delivery.

Eligibility for Return

To be eligible for a return or replacement:

• The request must be made within 7 days of delivery.
• The product must be unused and in its original condition.
• The product should be returned with its original packaging, wherever applicable.
• For products received damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photographs/videos of the product and packaging.

Returns may not be accepted for products that have been used, damaged after delivery, or returned without their original packaging.

Refunds

Once we receive and inspect the returned product, we will determine whether it is eligible for a refund.

Approved refunds will be processed to the original payment method, subject to applicable payment-processing timelines.

Return/Replacement Process

To request a return or replacement, please contact us with:

• Order number
• Reason for return
• Photographs/videos of the product
• Photographs of the packaging, if the product was damaged during delivery

Our team will review your request and provide further instructions.

Natural & Handmade Products

Our products are handmade and made using natural materials. Slight variations in colour, texture, shape, size, or appearance may occur. These natural variations are not considered defects.

For any questions regarding returns or refunds, please contact us using the details provided on our